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How fren88 Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you open and use your fren88 account — including how your transaction details from DANA, OVO, and GoPay are handled, how long we keep records, and what rights you have.

Data collected at account levelDANA, OVO, GoPay transaction recordsCookie and device tracking disclosureYour right to access or remove dataDirect contact path for privacy requests
fren88 How fren88 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Any Privacy Matter

If you want to review, correct, or delete the personal data on your fren88 account, there are three ways to get through to the right team. Each channel connects directly to account support staff who handle data and privacy requests — not a general inbox. Response times vary; urgent account-security concerns are prioritised.

Live Chat Open the chat widget inside your fren88 account dashboard. Type 'privacy request' and the agent will route your case to the data-handling team directly.
Email Support Write to our support address with your account ID and the specific request — data access, correction, or deletion. We confirm receipt and respond with next steps.
Account Help Centre Your account settings panel includes a privacy section where you can view stored contact details and update wallet-linked information for DANA, OVO, or GoPay.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data protection at fren88 is built into account operations — not added on after the fact. From the moment you connect a payment method to the moment a withdrawal clears, each step is subject to our internal data controls. Here's what that looks like in practice across four key areas.

Encryption in Transit

All data passed between your device and fren88 servers — including DANA, OVO, and GoPay payment details — is encrypted via SSL so it cannot be intercepted in transit.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to track platform performance. You can adjust cookie preferences through your browser settings at any time.

Retention Schedule

Account records are kept for as long as your account is active and for a defined period after closure, as required by applicable law. Inactive account data is reviewed on a set schedule.

Access and Correction Rights

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or ask for deletion where local law permits. Submit the request via live chat or email.

Privacy Policy Questions Answered

These are the questions we hear most often from account holders about how their data is stored and used on fren88. If your question isn't covered here, reach the support team through live chat or email.

We collect your name, contact details, and the payment method you register — DANA, OVO, or GoPay. Transaction records and device identifiers are also stored automatically when you log in or make a payment.

We share data only with payment processors, fraud-detection partners, and authorities where local law requires it. We do not sell your personal information to advertisers or unrelated third parties.

Data is retained for the period required by applicable law in your region after account closure. Once that period ends, personal identifiers are removed from active systems on our scheduled review cycle.

Yes. Send a data-access request through live chat or email with your account ID. The team will confirm receipt and provide a summary of the personal data we hold on your account.

We use session cookies for login continuity and analytics cookies to monitor platform performance. You can block or delete cookies through your browser settings; this may affect certain account features.

Submit a deletion request via email or the live chat inside your account. We process requests in line with applicable law — where deletion is permitted in your region, we confirm when it is complete.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.